Learn how NexSara collects, uses, shares, and protects personal information.
If you use NexSara in India, the applicable NexSara entity is Fiidus Solutions Private Limited, which operates the NexSara platform and brand in India. For users outside India, unless otherwise stated, the applicable NexSara entity is NexSara LLC.
NexSara (“we,” “our,” or “us”) is a digital services marketplace connecting customers with independent service professionals across multiple jurisdictions. The applicable NexSara entity for your market is identified below. This Privacy Policy explains how we collect, use, disclose, process, store, and protect personal information when you: This Privacy Policy applies to: For purposes of this Privacy Policy, “ personal information ” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include information that has been anonymized or de-identified such that it cannot reasonably identify a person.
We collect personal information from:
NexSara operates as an independent digital marketplace platform. Service providers operate independently and are responsible for their own data practices outside the NexSara platform.
We may collect:
During registration, onboarding, and verification, we may collect: Verification documentation may include sensitive identification data and is processed solely for identity verification, fraud prevention, compliance, and marketplace integrity. Verification documents are not publicly displayed and are access-restricted.
When users access our platform, we may automatically collect:
We use personal information to: NexSara does not sell personal information in exchange for monetary consideration.
NexSara may use your phone number to send transactional communications related to your account and use of the platform. These communications may include: Verification codes may be delivered through messaging channels including SMS (text message), WhatsApp, or other messaging services supported by NexSara. NexSara uses trusted third-party messaging providers to deliver these communications. These providers process limited contact information solely for the purpose of delivering verification, security, and service-related messages on NexSara’s behalf. These transactional messages are necessary to operate and secure your NexSara account and are not marketing communications. Where permitted by applicable law and where users provide consent, NexSara may also send promotional or informational communications, including platform updates, service offerings, or marketplace announcements. Users may opt out of promotional communications at any time through available account settings or by following instructions included in the message where applicable. Standard messaging or data charges from your mobile carrier or messaging provider may apply. Users may update their phone number through their account settings or through account verification processes.
To maintain marketplace trust and safety standards, NexSara conducts provider verification processes. Verification information is used solely to: Verification documentation:
To facilitate service interactions, we may share: Such sharing is limited to what is reasonably necessary to facilitate the service relationship.
We engage third-party service providers, including: These providers process personal information only as necessary to provide services to NexSara, support Platform functionality, comply with legal obligations, or protect the security and integrity of the Platform. Where appropriate, such providers are contractually required to implement reasonable safeguards and security measures. Certain communications, including phone verification codes and service-related notifications, may be delivered through trusted third-party messaging providers that support SMS, WhatsApp, or other messaging channels. These providers process limited contact information solely for the purpose of delivering messages on NexSara's behalf and are required to protect personal information and use it only for authorized service delivery. NexSara may use artificial intelligence and machine learning technologies provided by trusted service providers to assist with customer support, platform search, content processing, fraud detection, service recommendations, and other platform functionality.
NexSara manages provider card-image presentation as a marketplace quality function. We may use automated tools to assess the quality, service relevance, composition and suitability of eligible public portfolio images from published providers; select representative images; and create cropped, resized, compressed or otherwise optimized copies for provider cards and shared marketplace card displays. Original portfolio images remain unchanged. We use a service or category fallback when no image qualifies, and do not generate invented depictions of a provider’s work.
For this limited purpose, NexSara may send image copies, including proposed crops, and limited service-category context to authorized technology service providers, including third-party artificial intelligence services such as OpenAI where configured. Identity documents, verification evidence, private media and unpublished media are excluded from this process. Embedded file metadata is removed before external image analysis; visible information within an eligible image may still be processed.
Automated card-image presentation is a default marketplace function for eligible new and existing Providers once the applicable agreement transition, lawful processing basis and processor safeguards are in place. For existing Providers, NexSara uses the amendment and notice mechanism in the applicable marketplace terms only where legally permitted. This section covers portfolio images uploaded before its effective date only after NexSara has addressed its earlier privacy commitments, provided any required notice and completed the applicable agreement-version transition. Publishing this wording, continued use without a legally effective transition, or retaining an earlier agreement acceptance does not by itself authorize a new use of existing uploads. If a Provider, jurisdiction or image is not covered, that media remains excluded from external AI analysis; no separate provider opt-in or image-approval workflow is required to maintain the account or publication status. The same legal and media-eligibility requirements apply to subsequent uploads.
Optimized display images are stored separately from originals and delivered through our content delivery network. When a source image is deleted, revoked or otherwise becomes ineligible, NexSara removes its managed-card projection and initiates removal of the active optimized copies and cached versions. Cache removal and cleanup may take time. Restricted backup or noncurrent storage copies and necessary security or audit records may remain under the retention and deletion requirements described in this Privacy Policy; they are not used for public card display. Deletion of a source does not recall copies already sent to a processor or saved by another user.
Authorized image-analysis providers process this information on NexSara’s behalf for the stated purpose, subject to applicable contractual, confidentiality, security and data-protection safeguards, including required international-transfer arrangements. NexSara does not authorize model training with images submitted for this process. Where OpenAI is configured, NexSara requests that responses not be stored for later API retrieval. This does not eliminate security or abuse-monitoring retention: under OpenAI’s standard API controls, limited data may be retained for up to 30 days, with longer retention where required by law or necessary for safety, including review of flagged image content. Applicable processor arrangements govern that retention.
NexSara controls card selection, cropping and presentation; providers retain ownership of their original content. This automated presentation process does not change provider verification, publication eligibility, service qualifications or search ranking. The separate optional AI upload/photo-verification feature remains disabled. File validation, ownership checks, duplicate detection and local QR checks continue. Historical privacy choices are retained and are not converted into a new permission grant. The privacy rights and contact procedures in this Policy remain available.
In the event of a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable confidentiality and legal safeguards.
We may disclose personal information:
NexSara may use trusted third-party payment processors, payment gateways, fraud prevention providers, and financial service providers to facilitate subscription payments and other platform-related transactions. These providers may receive limited personal information necessary to process payments, verify transactions, prevent fraud, comply with legal obligations, and provide related services. NexSara does not store complete payment card numbers and relies on third-party payment providers for secure payment processing where applicable.
Depending on your location, we may process personal data under: If you are located in the United Kingdom or European Economic Area, processing may occur under UK GDPR or EU GDPR legal bases, including performance of contract, legitimate interests, or consent where required.
NexSara LLC is headquartered in the United States. Personal information is primarily processed and stored in U.S.-based data centers. If you access our services from outside the United States, your data may be transferred to and processed in the United States. Where required under applicable data protection laws, NexSara implements appropriate safeguards to facilitate lawful cross-border data transfers, which may include recognized contractual transfer mechanisms. NexSara does not maintain a physical establishment within the European Union or United Kingdom.
We implement reasonable administrative, technical, and organizational safeguards, including: Despite our efforts, no digital transmission or storage system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their accounts. NexSara recommends using strong passwords and safeguarding account access information.
We retain personal information only for as long as reasonably necessary to: Billing, subscription, verification, fraud prevention, compliance, and transaction-related records may be retained for longer periods where reasonably necessary to comply with legal, tax, accounting, audit, regulatory, security, dispute-resolution, or legitimate business obligations. Verification documentation may be retained for compliance, identity verification, fraud prevention, security, and marketplace integrity purposes consistent with applicable laws.
The NexSara platform may contain links to third-party websites, professional portfolios, or external services operated by service providers or other parties. NexSara does not control and is not responsible for the privacy practices or content of these external websites. Users should review the privacy policies of those third-party services before providing personal information.
Depending on your location, you may have rights to: If you are located in the United Kingdom or European Union, you may also lodge a complaint with your local data protection authority. We honor legally required Global Privacy Control (GPC) signals where applicable.
NexSara will not discriminate against you for exercising any privacy rights available under applicable law.
Users may opt out of promotional or marketing communications at any time. Transactional communications relating to account security, subscriptions, billing, verification, platform operations, legal notices, or service-related updates may continue to be sent where necessary to provide the Platform, maintain account security, fulfill contractual obligations, or comply with legal requirements.
Service Providers acknowledge: Misuse of customer data may result in suspension or termination.
NexSara is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
NexSara supports service providers in: United States, India, Canada, United Kingdom, Australia, New Zealand, United Arab Emirates, Qatar, South Africa, and Singapore. Customers may access the platform globally. Services are operated from the United States and governed by applicable U.S. law unless otherwise required by local regulations.
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be reflected by revising the “Last Updated” date.
This Privacy Policy should be read together with the NexSara Terms of Service, Payment Policy, Refund & Cancellation Policy, Service Provider Agreement, and any other applicable platform terms.
For users in India: Fiidus Solutions Private Limited, operator of the NexSara platform in India. For users outside India: NexSara LLC, Frisco, Texas, United States. For privacy-related inquiries or data protection requests, users may contact NexSara at privacy@nexsara.com.
When you use Book a Ride, NexSara uses Google Maps Platform for address search, map display, route previews, routing, distance, and duration. We send Google only the minimum location information required for those functions, such as Google Place IDs and route coordinates or waypoints.
NexSara does not add your name, email address, phone number, NexSara customer ID, service-request ID, provider ID, message content, or NexSara analytics identifiers to Google Maps requests.
Google processes this information under the Google Privacy Policy and Google Maps Platform Terms of Service.
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